On this page
Which carrier does my tracking number belong to?
| Carrier | Tracking number format |
|---|---|
| UPS | 18 characters starting with 1Z |
| DHL Express | 10 digits |
| FedEx | 12, 15, 20 or 22 digits |
| Aramex | 11–12 digits |
| TNT | 9 digits |
| PTT | 2 letters + 9 digits + TR (e.g. RR123456789TR) |
12-digit numbers can match both the FedEx and the Aramex format; in that case, choose the company carrying your shipment.
What do the tracking statuses mean?
| Status | Meaning |
|---|---|
| Shipment information received | A shipment record has been created but the shipment has not been collected yet. |
| Picked up | The shipment has been handed over to the carrier. |
| Export customs | Export procedures from Türkiye are in progress. |
| In transit | The shipment is moving between transfer hubs. |
| At destination customs | Customs procedures are in progress in the destination country. |
| Awaiting customs clearance | A document, information or a tax payment may be needed. |
| Out for delivery | The shipment is on its way to the recipient. |
| Delivered | The shipment has reached the recipient. |
At the "awaiting customs clearance" stage, the recipient may need to pay taxes or provide more information. If your shipment is waiting at this stage, contact us: +90 505 891 63 67.
Frequently asked questions
How do I track an international shipment?
Enter your tracking number on this page to see the shipment's current status on the carrier's official tracking page.
Why isn't my tracking number updating?
After the shipment is collected, it can take a few hours for the first scan to appear in the system; updates may also pause for a while during transfers.
My shipment is waiting at customs. What should I do?
The recipient may need to pay taxes or provide an extra document; contact us and we will check the status.