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Short answer
An e-commerce shipping service ships orders from online sales abroad individually or in bulk, declares them as micro exports with the ETGB up to the 600 kg and €30,000 limits, and shares the tracking number with the seller so it can be entered on the marketplace.
Which sales channels do we work with?
The order shipping process
- 1Order
Your customer orders from a marketplace or your website.
- 2Package and invoice
You pack the product and issue a VAT-free export invoice in the buyer's name.
- 3Pickup
Your shipment is collected from your address; single orders or bulk shipments are possible.
- 4ETGB and export
The shipment is declared as a micro export with the ETGB and leaves Türkiye.
- 5Tracking and delivery
You receive the tracking number, enter it on the marketplace and your customer follows the shipment.
The most common problems for e-commerce sellers, and their solutions
| Problem | Why it happens | Solution |
|---|---|---|
| The shipment is waiting at customs | A vague product description, a missing recipient phone number | Checking the invoice and address before shipping |
| The customer doesn't want to pay taxes | Destination taxes are collected from the buyer | IOSS registration or duties-paid (DDP) shipping |
| Shipping costs eat into profit | Large boxes, volumetric weight | Choosing the right box, optimising the packing |
| Late delivery warnings on the marketplace | The tracking number is entered late | Sharing the tracking number on the day of shipping |
| Returns are difficult | The process for sending goods back from abroad is unclear | Planning the returns process from the start |
2026 rules for selling to the EU and the US
In 2025–2026 the rules for low-value shipments changed in two major markets, and this directly affects e-commerce sellers:
- European Union: since 1 July 2026, a €3 customs duty per product category applies to shipments under €150. Detailed guide
- USA: the de minimis exemption for shipments under $800 has been suspended since 29 August 2025. Detailed guide
Frequently asked questions
How do I ship my Etsy orders abroad?
After you pack the order and issue your export invoice, the shipment is collected from your address, declared as a micro export with the ETGB and you receive the tracking number, which you enter on Etsy.
Is a separate ETGB filed for each order?
Usually a separate declaration is filed for each shipment (buyer). If you have many orders, we can plan the process around bulk shipping.
When is the marketplace tracking number provided?
The tracking number is sent to you once the shipment is collected and processed; we recommend entering it on the same day to protect the marketplace's delivery time indicators.
Will my customer pay customs duty?
By default, the destination country's taxes are collected from the buyer. With an IOSS registration for the EU or duties-paid (DDP) shipping, you can prevent your customer from paying on delivery.