Frequently Asked Questions

First you get a quote with the product, its weight and dimensions and the destination country. Then the invoice and product details are prepared, the product is packed securely and the shipment is collected from your address. After export customs, it passes through customs in the destination country and is delivered to the recipient. Step-by-step guide

The price is based on the greater of the actual weight and the volumetric weight (length × width × height ÷ 5000), the destination country, the service type and extra services such as insurance. Calculate a price

Desi is the Turkish term for weight calculated from a box's volume. For light but large boxes, the price is set by the volumetric weight rather than the actual weight, so avoiding unnecessarily large boxes lowers the cost. Calculate volumetric weight

In the quote we state clearly which weight the calculation is based on, the service type and who pays the taxes in the destination country (DAP or DDP). Extra services such as insurance are shown separately. Get a quote

Yes. Your shipments are collected from your address and delivered door to door to the recipient. We plan the pickup time together at the quote stage. Contact us

Through the international networks of UPS, DHL, FedEx, Aramex, TNT and PTT, shipments can be sent to more than 200 countries and territories. For countries with sanctions or carrier restrictions, talk to our team before shipping. Country guides

Yes. We accept single personal and business shipments as well as regular e-export shipments. For regular shipments we can plan a working model tailored to you. International shipping

Yes. Documents with no commercial value go through a simplified process and usually incur no taxes; goods with commercial value require an invoice and a customs declaration. Document shipping

With express services, delivery usually takes 1–3 business days to Europe, 2–4 to the US, 2–5 to the Gulf and 3–6 to Australia. Customs, the delivery region and public holidays affect transit times. Transit times by country

The most common cause is missing or vague customs documents: a missing invoice, a vague product description or a missing recipient phone number leaves the shipment waiting at customs.

When your shipment is on its way, you receive a tracking number. Enter it on our tracking page to be redirected to the carrier's own tracking system. Track a shipment

Tracking records are created when the shipment is first scanned in the carrier's network, which can take a few hours. If it is not updated for a long time, contact us with your tracking number: +90 505 891 63 67.

Weekends and public holidays usually do not count as business days. In the Gulf countries the weekend is Friday–Saturday (Saturday–Sunday in the UAE), so delivery days differ.

The carrier usually attempts redelivery or leaves the shipment at a nearby pickup point. A correct phone number for the recipient helps the delivery to be completed quickly.

Changing the address while the shipment is in transit depends on the carrier's terms and may incur an extra charge. We recommend confirming the address with the recipient before shipping.

Yes. November–December (Black Friday and Christmas), and in the Gulf the weeks before Ramadan and religious holidays, are the busiest periods; plan your orders earlier at these times.

By default, the recipient pays the destination country's taxes (DAP). If you want the sender to pay them in advance, you can choose duties-paid (DDP) shipping. DDP shipping

Yes. Since 1 July 2026, e-commerce shipments of up to €150 arriving in the EU are charged a flat €3 customs duty for each different product category, and import VAT is charged on every amount. EU customs reform

Yes. The US $800 de minimis exemption has been suspended since 29 August 2025. In addition, since 24 July 2026 an extra 12.5% tariff has applied to most goods of Turkish origin. US guide

IOSS is the system that allows VAT to be collected at the time of sale on consumer sales of up to €150 to the EU. It is not mandatory, but it helps the shipment clear customs quickly and means the buyer does not pay on delivery. IOSS guide

The A.TR movement certificate allows Turkish industrial goods in free circulation to be exempted from customs duty in the EU under the Türkiye–EU Customs Union. Agricultural products are not covered. A.TR certificate

GTİP is Türkiye's customs tariff code for a product; its first six digits are the international HS code. Because it sets the duty rate and the rules that apply to the product, getting it right prevents delays and penalties at customs. HS code (GTİP) guide

On consumer shipments of up to £135, 20% VAT is collected at the time of sale by the seller or the marketplace, not at the border. Above £135, import VAT and customs duty are charged at the border. UK guide

Customs usually holds a shipment because of missing information or an unpaid tax. Contact us with your tracking number and we will work out the missing document or payment step together: +90 505 891 63 67.

Micro export is the declaration of export shipments whose gross weight does not exceed 600 kg and whose value does not exceed €30,000 by an express cargo operator, using a Simplified Customs Declaration. Micro export guide

The ETGB (Electronic Commerce Customs Declaration) is the common name for the declaration used in micro export; its legal name is the Simplified Customs Declaration (BGB). ETGB guide

With the amendment published in the Official Gazette on 3 January 2026, the limit was set at 600 kg gross and €30,000 (the previous limit was 300 kg and €15,000). Micro export service

Because micro export counts as an official export, a VAT refund can be claimed under the export exemption. We recommend working with your accountant on the refund process. VAT refund guide

The invoice is issued in the name of the buyer abroad and includes the product description, quantity, unit price, currency and delivery term in full. Set up your invoicing with your accountant. Invoice guide

Yes. Since the amendment of 6 November 2025, consignment exports can also be made with a simplified declaration and a proforma invoice within the 600 kg and €30,000 limits; the goods must be definitively sold within one year.

For non-commercial personal shipments, the contents and value are declared instead of issuing an invoice. They must still be declared accurately, as the destination country may charge taxes based on the value.

EORI is the economic operator number used in customs procedures in the EU. Businesses making bulk imports into the EU (e.g. Amazon FBA) need one; single e-commerce shipments usually do not. EORI guide

Narcotic substances, weapons and explosives, counterfeit goods and cultural property cannot be shipped; meat and dairy products are banned in most countries. Products such as batteries, perfume and sprays are subject to special rules. Product guide

Alcohol-based perfumes count as flammable liquids in air transport; they cannot go as a standard shipment and can only be sent with packaging that meets dangerous goods rules and with the carrier's approval. Perfume guide

Yes. Phones and computers with the battery installed can be sent switched off and in sturdy packaging. Loose batteries and power banks are subject to special rules. Electronics guide

Commercially packaged and labelled food can be sent to most countries; meat and dairy products cannot be sent to many countries, including the EU, the UK and the US. Food guide

Sending medicines as an individual is usually not possible because of carrier restrictions and country rules. Commercial exports of medicines require permits. Medicines guide

Use a sturdy outer box, protect the product on all sides with filling material and leave no gaps. Choose double boxing for fragile items and make sure the label is readable. Packing guide

An MSDS (safety data sheet) is a document showing a product's chemical content and transport risks. Carriers may ask for it for products such as cosmetics, chemicals, batteries and perfume. MSDS guide

Antiques, historical artefacts and old manuscripts that qualify as cultural property cannot be taken out of Türkiye under Law No. 2863. Old items may need a document showing that they are not cultural property. Carpet and rug guide

You choose a market and a sales channel, set up invoicing and micro export, price your products including shipping and taxes, ship with the ETGB and upload the tracking number to your sales channel. E-export guide

With FBM, each order is shipped from Türkiye directly to the buyer; with FBA, products go in bulk to Amazon's warehouses abroad and the seller is responsible for the import. Amazon guide

Take into account the actual and volumetric weight of the packed product, the destination country and the packing cost. Etsy's transaction fee also applies to the shipping amount. Etsy guide

Amazon, Etsy and eBay collect VAT on consumer sales of up to €150 in the EU and up to £135 in the UK, and state sales tax in the US. On your own website, this responsibility is yours. Shopify guide

Fulfillment means managing the storage of your products and the packing and shipping of orders from a single point. Fulfillment guide

You need shipping zones and rates, a payment system that accepts international cards, content in the target market's language and a plan for collecting taxes (e.g. IOSS). Online store

Yes. Because the buyer does not have to pay taxes and handling fees on delivery, refused deliveries and cancellations fall and the customer experience improves. What is DDP?

Write your returns policy clearly, state who pays for return shipping, and build the cost into the price of products with high return rates. In the EU, consumers generally have a 14-day right of withdrawal.

It is not mandatory, but it is strongly recommended for valuable, fragile or hard-to-replace products. Insurance covers damage, loss and theft based on the declared value. Shipping insurance

The recipient should document the damage with photos at delivery or immediately afterwards and keep the packaging. Then report it to us with the tracking number. Damage and claims process

An investigation is opened using the tracking records. If the shipment is confirmed as lost, compensation is assessed under the carrier's terms and, if applicable, the insurance cover. Claims process

Compensation depends on the declared value, the insurance cover and the carrier's liability limits. That is why it is important to declare the real value on the invoice.

You need the tracking number, the invoice, photos of the damaged product and packaging and, if available, the delivery report. Providing complete documents speeds up the process.

Wrap each item separately, use double boxing, fill the gaps with filling material and pack the box so that nothing moves when it is shaken. Packing guide

Under-declaring the value can lead to penalties and delays at customs, and compensation for damage or loss is also based on the declared value. Declare the real value.

Goods confiscated because they are banned or restricted in the destination country are usually not covered. That is why you should check whether a product can be shipped before sending it. Product guide

Cargonet (KGS Global E-Ticaret Sanayi Limited Şirketi) is an international logistics company based in Istanbul that provides door-to-door shipping from Türkiye, micro export, A.TR certificates and fulfillment. About us

Your shipments are carried through the international networks of UPS, DHL, FedEx, Aramex, TNT and PTT. For each shipment we choose the most suitable network together, based on the destination country, the weight and the urgency. Our carrier network

Monday–Friday 09:00–19:00 · Saturday 09:00–14:00 (Türkiye time, UTC+3). We are closed on Sundays. WhatsApp messages are answered during working hours. Contact

Our headquarters is at Turgut Özal Mah. 55. Sk. A Blok No: 47A İç Kapı No: 3, 34513 Esenyurt / İstanbul; we recommend making an appointment before your visit. Directions

You can reach us by phone and WhatsApp (+90 505 891 63 67), by email (satis@cargonet.com.tr) or through our contact form. Contact

No. Cargonet is an e-export shipping company based in Türkiye; it is not affiliated with CargoNet AS, the rail freight operator in Norway, or with Verisk CargoNet® in the United States.

We follow official sources for our guides and show the last update date and the sources on every page. As regulations change often, confirm the specifics of your shipment with our team. Editorial policy

Yes. For regular e-export and business shipments, we plan a working model based on your volume and target countries. Request a quote